​Last Updated: October 2025

​

At North End Hire, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us online or offline.
 

1. Information We Collect

​

We may collect the following information:
- Personal Information: Name, address, phone number, email address, and driver’s licence details when you make a booking or hire equipment.
- Payment Information: Payment method and transaction details (processed securely through our payment provider).
- Business or Project Information: Details relating to your hire needs, job site, business license number ( if applicable ), insurance or business.
- Website Usage Information: Data such as IP address, browser type, and interactions with our website to improve your online experience.
 

2. How We Use Your Information

​

We use the information collected to:
- Process and manage your equipment hire bookings, including fulfil delivery functions.
- Communicate with you about your hire, services, or inquiries.
- Maintain accurate business and accounting records.
- Improve our services and website.

- Prevent equipment theft.

- Conduct marketing and maintain customer relationships.

- Enter into or manage contracts
- Comply with legal and insurance requirements.
 

3. Data Security

​

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. All sensitive information, such as payment details, is encrypted and handled through secure, reputable platforms.
 

4. Sharing Your Information

​

We do not sell or rent your personal information. We may share limited information only with:
- Service providers (e.g. payment processors, IT or marketing support).
- Insurers or legal entities where required by law or for legitimate claims.

All third-party providers are required to keep your data secure and only use it for the purposes we specify.
 

5. Access and Correction

​

You have the right to access or correct your personal information at any time. To make a request, please contact us using the details below.
 

6. Cookies and Website Tracking

​

Our website may use cookies and analytics tools to enhance user experience and monitor website traffic. You can disable cookies in your browser settings, although this may affect site functionality.
 

7. Retention of Information

​

We retain personal information only as long as necessary for the purposes outlined above or as required by law.
 

8. Contact Us

​

If you have questions or concerns about this Privacy Policy or the handling of your information, please contact:

North End Hire
Email: northendhire.sa@gmail.com